Mon Chéri Cruises has designed a magnificent tour package to visit the Hanoi Ancient Capital and Ha Long Bay World Heritage site Ancient Capital. The package is for 4 days/3 nights and includes.
Inclusions of package:
Xin chao, please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservations over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.
These terms and conditions constitute an agreement with the Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.
1. Cruise rate
All prices for the cruise are generally per cabin. Our prices and fares are quoted in US dollars.
2. Payment to secure reservation
Your reservation is confirmed once payment has been paid by credit card or via bank transfers and must be received by Mon Chéri Cruise Management. All confirmations are generally acknowledged by return e-mail within 24 hours. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
Payment Upon Arrival:
3. Children and extra beds
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the cruise management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately.
4. Cancellation policy: Any cancellation will be charged as following:
Under any circumstances that the booking has to be cancelled, the refund amount will be deducted 3% of the bank transfer fee.
a. Cancellation by guests:
|Period Prior to the cruise date||Cancellation Fee|
|More than 14 days before check-in||0%|
|Less than 14 days||100% of each cancelled cabin|
|No show||100% of each cancelled cabin|
We reserve the right to cancel your booking under some unavoidable circumstances like: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, or under orders from the Local Authority. Bad weather conditions will also lead to cancellations in order to guarantee your safety.
b. Cancellation by Mon Chéri Cruises
The following policies will be applied for bad weather: Being mentioned on booking.
Cancellation will ONLY be announced by the Halong Local Port Authority and often at short notice. Therefore your understanding in these situations will be highly appreciated as these circumstances are entirely out of our control.
5. Refund of Unused services
No refund or exchange can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour package but which is not utilized by the tour member.
6. Passengers’ information and dietary requests
Clients are requested to submit all passenger details at least 24 hours prior to check-in of passengers, including (i) Full name, (ii) Date of birth, (iii) Gender, (iv) Nationality, (v) Passport number, (vi) Vietnam visa expiry date.
All dietary restrictions should be informed at least 48 hours prior to check-in to help us to serve the guests better.